Privacy Policy
Your Privacy Rights
In this document, the Cruise Planners® Privacy Notice, you will find an explanation of how we use your Personal Data – that’s the data that identifies you as an individual – to make sure that you have the best possible travel experience. We also explain what information we collect about you, what we do with it, and what your rights are. Cruise Planners does NOT sell your personal information.
References to “We”, “Us”, or “Our” in this Privacy Notice, refers to CP Franchising and LLC and Vecto Technology LLC (together referred to as “Cruise Planners”), 3111 N. University Drive, Suite 800, Coral Springs, Florida 33065, USA
Your Privacy is Very Important to Us
It is our goal to be open with you about how We use your Personal Data to make sure that you have the best possible travel experience. We want you to understand how We use your Personal Data, how We keep it safe and what your rights are.
In this Privacy Notice We Explain:
1. What information We collect about you
2. Who is responsible for your Personal Data
3. What Personal Data We collect or receive
4. How We use your Personal Data
5. Who We share it with
6. Direct marketing
7. Profiling and personalized marketing
8. Cookies and other tracking technologies
9. Data retention
10. Acting on Someone’s Behalf
11. Children
12. Your rights
13. Changes to Our Privacy Notice
14. How to Contact Us or make a complaint
1. What Information We Collect About You (and Why)
We collect your Personal Data when you use Our websites, mobile application(s), other digital platforms (together, “Digital Platforms”), or call a Cruise Planners® Travel Advisor.
For example, We collect:
o your contact details and other personal information (which may sometimes include sensitive Personal Data, such as special needs and dietary requirements);
o details about your bookings and reservations;
o your travel profile and marketing preferences; and
o information on how you use Our Digital Platforms and interact with Our emails.
We use your Personal Data to understand what you might be interested in and to make Our emails, texts, social or digital media, and offers relevant to you – We build a profile of your travel patterns and interests to do this.
We need to use your Personal Data to offer you the best possible travel experiences – When you book with Us, We need your Personal Data to book your vacation. We also process your Personal Data for customer service purposes and where required by law.
To provide Our services to you, We may need to share your Personal Data with:
o Our Suppliers around the world. We choose Our Suppliers carefully and put in place safeguards to help protect your Personal Data.
o When We say “Suppliers” in this Privacy Notice, We mean the parties who provide Us with products and services that enable Us to run Our business. This includes travel vendors such as cruise lines, hotels, transport and accommodation vendors, media vendors, port agents, and service providers who assist Us to run Our business, such as accountants, consultants, payment providers, auditors, IT service and platform providers, insurance providers, and legal advisers (together, Our “Suppliers”).
o Our Business Partners.
o When We refer to "Business Partners" We mean companies with whom We have partnered to complement the products and services We provide to you.
2. Who is Responsible for Your Personal Data?
As a data controller, We are responsible for the Personal Data you provide to Us and will only share such Personal Data with Our Suppliers and Business Partners if We have a legitimate reason permitted by law, such as your consent.
3. What Personal Data Do We Collect or Receive?
The following are examples of the categories of your Personal Data that We process alongside information on how and/or when We get that Personal Data:
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CATEGORIES OF PERSONAL DATA |
HOW WE COLLECT IT |
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Your Full Name, Contact Details (such as addresses email and emergency contact), and Payment Details (such as your credit card), and other Personal Details (such as age, date of birth, gender, driver’s license, ID card, passport details, photograph, job title, visa, dietary requirements, nationality, marital status, country of birth, and any publicly available content on social media platforms). |
You provide some of these details to Us when you book a vacation, sign up to receive Our emails, use Our Digital Platforms or interact with Our social media accounts (including by entering competitions). You might also provide these details to Us if you contact one of Our travel agents or customer service representatives. Where you book with a travel partner, We may receive these details from the travel partner. If another person books travel or contacts Us on your behalf, We will receive these details from them. |
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Sensitive Personal Data - We may collect details relating to your health or medical conditions, including details of any accessibility requirements, allergies or other health-related requests. We also may collect details of your meal preferences which may tell Us about allergies or other dietary requirements, or potentially indicate your religion or beliefs. |
You provide some of these details to Us if you tell Us about medical conditions when you book with Us, if another person books travel or contacts Us on your behalf, We may receive these details from them. |
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Booking records - Details of past and future bookings with Us (including booking ID, travel type, date of travel, accommodation, passengers on your booking, destination, duration, price paid, date of booking, room or cabin information, flight dates, flight number, airport destination, airline and frequent flyer ID). |
We compile this information from your booking records and Our profiling and personalized marketing activities – see Profiling and personalized marketing below. |
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Details about your travel patterns and preferences - The destinations that you travel to, the length and the type of your vacation including whether you travel with household members (e.g., family vacations), your propensity to book certain types of vacations or destinations or to re-book with Us within a specific timeframe and the marketing segments Socioeconomic categories that We add you to. |
We compile this information from your booking records and Our profiling and personalized marketing activities – see Profiling and personalized marketing below. |
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Technical information related to use of Our Digital Platforms - Details about the browser, device and internet connection that you use when you browse Our Digital Platforms, technical information, including your IP address, MAC address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. For example, Our Digital Platforms can tell whether you are using a mobile phone or a desktop computer. |
Your device provides this information when you use Our Digital Platform whether or not you are signed into your account or have accepted cookies. |
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Cookies and tracking devices - Our Digital Platforms store small text files on your device that identify your browser. See Cookies and other tracking technologies below for more details. |
When you visit Our Digital Platforms and use Our services that means We need to identify you (e.g. sign into your account, where We need to remember your preferences). Cookies can also be set when you open Our emails. |
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Information about your interactions with Our websites - As well as the technical information above, We collect information about your visits to Our websites, including the full web addresses that you access, your path of clicks, through and from Our site (including date and time and whether you used a search engine), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number. |
When you browse Our website. |
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Information about your interactions with Our emails - We use elements embedded in Our emails (e.g., images and clear images) that let Us know whether you have opened or read an email. If you follow links in Our emails, We may also set cookies on your system if you have enabled cookies. This information also tells Us about your propensity to engage with Our emails. |
When you open and interact with email that We have sent you (unless you have opted out). We compile information about how you interact with Our emails from Our profiling and personalized marketing activities – see Profiling and personalized marketing below. |
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Information relating to Business Partner promotions and offers - We work with Our Business Partners so that you are able to use promotions and offers. To enable you to use these offers and promotions, We verify your details against those provided by Our Business Partners (such as the voucher number and expiration date). |
We receive these details from Our Business Partners if you have opted to receive promotions from them or applied for credit cards or travel insurance coverage. |
4. How We Use Your Personal Data and Who We Share it with
A. We use your Personal Data:
i. To manage your bookings with Us and to provide the services that you request before, during and after your trip. We need to use your Personal Data to deliver Our services to you when you book travel with us. For example, when you book travel with Us We need your Personal Data to send you a booking confirmation, to manage changes to your booking, and to provide you with further products and services.
ii. To make Our Digital Platforms easy to use and enhance your travel planning experience. The Personal Data We collect when you use Our Digital Platforms helps Us to make sure that Our Digital Platforms work well (for example, so that We know it is you when you sign into your account). We’re often improving Our Digital Platforms and content therein to enhance your travel planning experience, and data about how you use Our site helps Us to do that. We also use this data to help Us understand interest in the different sections of Our Digital Platforms and the products and services that We offer online or otherwise. We also use your data to make the travel booking process more convenient. For example, We can remember what you have searched for so you can pick up where you left off. We also use your information to fix operational problems with the Digital Platforms such as software bugs and to maintain the safety and security of the Digital Platforms.
iii. To manage your relationship with Us as a consumer and to deliver personalized service. When you sign up via Our Digital Platforms or make a booking, We create a consumer profile of you in Our systems. This is your digital profile that brings the Personal Data that We maintain and identifies you within our Cruise Planners system. Your consumer profile lets Us deliver a personalized experience when you search for cruises, and book travel with Us or contact Us by phone or email. We also use your consumer profile to personalize the marketing communications that We send you. We also sometimes use your details to ask for feedback on Our services.
iv. To process payments and invoicing. When you make a purchase through the Digital Platforms (whether in relation to a cruise, other travel reservation or certain products or services such as tours and travel insurance), We will process your payment details to process the transaction.
v. To comply with Our legal obligations. We need to cooperate with law enforcement agencies, including in relation to criminal investigations. Pursuant to the United States’ Stored Communications Act (the SCA), We may be considered a provider of electronic communication services for certain services We offer through the Digital Platforms (because We provide users of the Digital Platforms the ability to send or receive wire or electronic communications). In such instances, We will not turn over records or other information pertaining to you unless compelled to do so by a Court of competent jurisdiction pursuant to the provisions of the SCA.
vi. For Our business operations. We may use your Personal Data for business management activities, including to assist with incident management and to enable Us to conduct reporting. Reports help Us to monitor Our performance. Additionally, We keep records to assist with any complaints you may have or in the event of a legal claim. We also process your feedback to improve Our products and services.
B. We may share your Personal Data with:
i. Suppliers and Our international partners. We will need to send details of your booking to the Suppliers such as cruise line, hotel, airline, tour operators etc. Suppliers may make decisions themselves about how and why to process your information, or they may or may not process your information on Our behalf. Our Privacy Notice will not cover the information collected by Suppliers and it will not cover how Suppliers use that information. We recommend that you check your travel partner’s own Privacy Notice for details as to how they may process your Personal Data. We also use products and services from some Suppliers in the operation of Our business. For example, We use travel booking systems to provide flight, cruise, excursions, transfers, hotel availability and cost details, and to make bookings you request.
ii. Government authorities, law enforcement agencies, courts, and parties to litigation. We may need to share your Personal Data where required under applicable law. Law enforcement agencies may also require access to Personal Data, including in connection with criminal investigations, or We may be ordered to disclose Personal Data by a court or in connection with legal proceedings.
iii. Other third parties. We may share your Personal Data with other third parties at your request. Our Digital Platforms may provide links to websites or other digital tools that We believe may be useful to you in addition to advertisements placed by third parties. These may lead you to websites or digital tools operated by third parties operating under their own privacy policies. We encourage you to review those privacy policies, as We have no control over those third parties nor the information you may submit to those third parties. Additionally, your Personal Data may be processed by our Managed Security Services provider in relation to the provision of their services for the Business Purpose of detecting and thwarting current and future security events. In the event of the termination or sale of CP Franchising, LLC or one of its Franchises, your data will be shared with the new owner/franchise for future travel agency services.
5. Cookies and other tracking technologies.
i. We use cookies, which are small data files that are stored on your browser or device, to collect information on Our web pages for a variety of purposes. These may be session cookies (they will expire when you close your browser) or persistent cookies (they stay on your browser for a set time period or until you delete them).
ii. Cookies may be placed by Cruise Planners (“first-party cookies”) or by other companies (“third-party cookies”). For example, we use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness.
iii. We also use other technologies that function like cookies, such as pixel tags and web beacons which are small images on a web page or e-mail which can collect information about your browser and device settings and can set cookies or store non-personal information on your computer.
iv. Depending on the tracking being used, different types of data may be stored and/or used. Most of our tracking uses anonymous data. We may use IP addresses to build anonymous information about general groups of users. If you are already logged into services such as Google or Facebook when you visit our site, they may link your visit to the data that they have about you. We do not receive any such data. We do not track or store any Personal Data for third parties to access or use.
v. Most web browsers have an option that allows you to turn off all cookies or have your computer inform you each time that a request to place a cookie is being made. If you turn cookies off (or refuse to accept a request to place a cookie), you may not have access to some features on Our websites and some of Our services, such as booking a trip or being automatically recognized as an existing client. We also might not be able to remember your preferences, including in relation to marketing materials on Our websites, without using cookies.
vi. Some cookies and tracking technologies can be controlled by using these methods:
vii. To opt-out of the use, and sharing of data with Google Analytics, you can install the Google Analytics Opt-out browser extension. https://tools.google.com/dlpage/gaoptout
a. Digital Advertising Alliance (DAA): http://www.aboutads.info/choices/ For supported Android or iOS devices, options for many cookies and tracking mechanisms can be set through this app: http://youradchoices.com/appchoices/ Download the app and set your preferences.
b. Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/
c. European Interactive Digital Adverting Alliance (EDAA): http://www.youronlinechoices.eu/ and http://www.edaa.eu/
xiv. Reasons we use cookies:
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Category of cookies |
Why We Use these Cookies |
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Essential |
These cookies are necessary to improve the design and content of Our website and to enable Us to provide a more personalized experience when you browse the Internet or use our website. We may also use these cookies to remember your settings and preferences. |
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Analytics and Performance |
We use these cookies to collect information about how you interact with our services to help us improve them. For example, we may use these cookies to determine if you have interacted with certain content or features. We can also use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements. For example, after you visit Our website you may be shown advertisements relating to Our services and products on third parties’ websites. |
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Social Media and Marketing |
Social media and marketing cookies let you connect to your social networks and share content from our websites through social media. We and our advertising partners use these cookies to deliver advertisements, to make advertisements more relevant and meaningful to visitors to our website, and to track the efficiency of our advertising campaigns, both on our services and on other websites. |
9. Data retention
We retain your Personal Data only for as long as necessary: (i) for the purposes set out in this Privacy Notice; (ii) to provide Our products and services to you; (iii) to comply with Our legal obligations (e.g., to comply with tax or accounting rules or in connection with legal proceedings); or (iv) to comply with Our usual business data retention policies.
10. Acting on someone else’s behalf
If you give Us information about another person (or persons), such as family members or friends traveling with you, We will understand this to mean that they have appointed and authorized you to act on their behalf. This includes providing consent (to the extent this is required) to:
i. Us processing their Personal Data; and
ii. you receiving any information protection notices on their behalf. We may ask you to provide evidence that you have been appointed and authorized to act on behalf of the other person (or persons).
11. Children
Our Digital Platforms seek to promote Our vacation and travel services to adults. We do not knowingly solicit Personal Data from children, unless permitted by applicable law. If a parent or guardian becomes aware that his or her child has provided Us with information without their consent, he or she should contact Us using the contact details below. We will delete such information from Our files.
12. Your rights
You can update your direct marketing preferences by utilizing the unsubscribe link found in our emails or opt out of profiling and personalized marketing by emailing info@vectotechnology.com or privacy@vectotechnology.com.
13. Changes to Our Privacy Notice. This Privacy Notice may be updated from time to time for any reason. Updates to Our Privacy Notice will be posted to the Digital Platforms. In the event We are involved in a merger, acquisition, or sale of all or a portion of Our assets, you will be notified via email and/or in a prominent notice on Our Digital Platforms of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
14. Contacting Us and Complaints. If you require any other information about any part of this notice, you can contact our Data Protection Officer at the mailing addresses above or via email at privacy@vectotechnology.com.
CALIFORNIA PRIVACY RIGHTS
This section applies to you if you are a California resident. California residents have specific rights regarding their personal information. This section describes Californians’ rights and explains how California residents can exercise those rights.
Additional information regarding the collection and use of Personal Data:
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Personal Information Categories |
Personal Information Sources |
Business or Commercial Purposes |
Categories of 3rd Parties with Access |
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Identifiers |
· You · Another person, who books or communicates with us, on your behalf · Travel Partners, such as cruise lines and tour companies
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· To process transactions, you request · To provide you customer service · To send you information for marketing and sales purposes, in accordance with your preferences or requests · For recruitment purposes if you have applied for a franchise or career opening · To respond to your inquiries and requests, and to provide you with information and access to resources or services · To manage website administration and security · To operate, improve or maintain our Websites · To identify server problems or other IT or network issues · To compile aggregated statistics about site usage and to better understand visitor preferences · To carry out research and development to improve our products and services · To carry out other legitimate business purposes · To comply with all applicable legal requirements · To investigate possible fraud or other violations of our Terms of Use or this Privacy Notice. |
· advertising networks, · internet service providers, · data analytics providers, · government entities, · operating systems and platforms, · social networks, and · consumer data resellers
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Information under CA1798.8 |
· You
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· To process transactions, you request · To provide you customer service · To respond to your inquiries and requests, and to provide you with information and access to resources or services · To carry out other legitimate business purposes |
· operating systems and platforms, |
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Protected Classes under CA and Federal Law |
· You · Another person, who books or communicates with us, on your behalf
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· To process transactions, you request · To provide you customer service · To send you information for marketing and sales purposes, in accordance with your preferences or requests · For recruitment purposes if you have applied for a franchise or career opening · To respond to your inquiries and requests, and to provide you with information and access to resources or services · To carry out other legitimate business purposes · To comply with all applicable legal requirements · To investigate possible fraud or other violations of our Terms of Use or this Privacy Notice. |
· internet service providers, · data analytics providers, · operating systems and platforms |
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Commercial Information |
· You · Travel Partners, such as cruise lines and tour companies |
· To process transactions, you request · To provide you customer service · To send you information for marketing and sales purposes, in accordance with your preferences or requests · For recruitment purposes if you have applied for a franchise or career opening · To carry out other legitimate business purposes · To comply with all applicable legal requirements · To investigate possible fraud or other violations of our Terms of Use or this Privacy Notice. |
· internet service providers, · data analytics providers, · operating systems and platforms |
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Electronic Network Activity |
· You, through your searches and interactions with our websites and emails
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· To process transactions, you request · To provide you customer service · To send you information for marketing and sales purposes, in accordance with your preferences or requests · For recruitment purposes if you have applied for a franchise or career opening · To carry out research and development to improve our products and services · To carry out other legitimate business purposes · To comply with all applicable legal requirements · To investigate possible fraud or other violations of our Terms of Use or this Privacy Notice. |
· advertising networks, · internet service providers, · data analytics providers, · operating systems and platforms
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Sensory (Audio) |
· You · Another person, who books or communicates with us, on your behalf |
· To send you information for marketing and sales purposes, in accordance with your preferences or requests · For recruitment purposes if you have applied for a franchise or career opening · To respond to your inquiries and requests, and to provide you with information and access to resources or services · To carry out other legitimate business purposes · To comply with all applicable legal requirements · To investigate possible fraud or other violations of our Terms of Use or this Privacy Notice. |
· operating systems and platforms, |
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Inferences |
· consumer data resellers |
· To provide you customer service · To send you information for marketing and sales purposes, in accordance with your preferences or requests · For recruitment purposes if you have applied for a franchise or career opening · To operate, improve or maintain our Websites · To identify server problems or other IT or network issues · To compile aggregated statistics about site usage and to better understand visitor preferences · To carry out other legitimate business purposes · To investigate possible fraud or other violations of our Terms of Use or this Privacy Notice. |
· consumer data resellers
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A. Your Rights
1. Right to Access Your Data. You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Personal Information over the past twelve (12) months. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
2. Right to Data Portability. You have the right to a “portable” copy of your Personal Information that you have submitted to us. In response to your access request, to the extent feasible We will provide the information in an electronic and readily usable format.
3. Right to Delete Your Data. You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will remove or pseudonymize (and direct our service providers to remove) your Personal Information from our records, unless an applicable legal exception applies.
4. Right to Non-Discrimination for the Exercise of Your Privacy Rights. Cruise Planners will not discriminate against you in any way for exercising your privacy rights conferred by the California Consumer Privacy Act.
B. To Request Access to or Deletion of Your Data (or other privacy inquiries and complaints):
1. Call us tollfree at1-800-683-0206. At the menu, press 8 for the Compliance Department.
2. Complete the Privacy Rights Request Form
3. Submit a request via e-mail to Privacy@vectotechnology.com.
Upon receipt of your request, we will confirm receipt of your request by sending you an email or returning your call. To protect your privacy and maintain security, we must take steps to verify your identity before being able to provide or delete personal information.
For requests to know or delete your Specific Data we will seek appropriate information to verify your identity. We will also ask you to complete and sign a declaration which will be emailed to you to electronically sign.
We will respond to your request within forty-five (45) days. If we require more time, we will inform you of the reason and extension period in writing.
COMPLIANCE WITH THE GENERAL DATA PROTECTION REGULATION
This section applies to you if you use our Digital Platforms while in the European Economic Area (EEA).
1. Legal basis for Our use of your Personal Data and legitimate interests
We only process your Personal Data to the extent that at least one of the following applies:
i. you have consented to the processing of your Personal Data for a specific purpose – We process your sensitive Personal Data and send you electronic direct marketing communications based on your consent for Us to do that;
ii. the processing is necessary for Us to perform Our contract with you (e.g., to book your cruise) or for use to take steps at your request before We enter into the contract;
iii. where We need to process your Personal Data to comply with a legal obligation that We are subject to;
iv. where We need to process your Personal Data to protect your vital interests (or somebody else’s), including where you are physically or legally incapable of giving consent, for example in case of a medical emergency;
v. the processing is necessary for Us to establish, exercise or defend a legal claim; or
vi. the processing is necessary for the purposes of Our legitimate interests or a third party’s legitimate interest.
B. We rely on several legitimate interests for using and sharing your Personal Data, including:
i. improving Our products and services;
ii. marketing and promotional activities;
iii. identifying and pursuing new ways to develop and grow Our business; and
iv. ensuring the security and safety of Our clients and employees.
2. International Data Transfers
We are a US based business and as such We store and process your Personal Data in the United States as this is where the servers that We use for Our business and on which your Personal Data is stored are located. The transfer of your Personal Data outside the EEA will be necessary for Us to perform Our contract with you (e.g., to book your vacation).
3. Your rights
You have the right to ask Us to:
i. restrict Our processing of your Personal Data
ii. object to Our processing of your Personal Data
iii. request that We move your Personal Data to another organization
iv. object specifically to Us using your Personal Data for profiling for direct marketing purposes
v. provide a copy of your Personal Data in an easily accessible format
You also have the right to make a complaint about how We process your Personal Data to your data protection supervisory authority.
Where you have specifically consented to Our use of your Personal Data, you have the right to withdraw that consent at any time by contacting us at privacy@vectotechnology.com.